Here are a few questions that we get asked frequently, on things that aren’t necessarily included in your contract information. If you don't see an answer to your question in any of the following Frequently Asked Questions, please be sure to contact us directly and we will get back to you right away.
How can I contact you? For any wedding or event related questions, PLEASE email! If you DM through instagram or facebook, there's a good chance that your message won't get answered in a timely manner as we are not on those sites as often as we are in our inbox. Please refrain from text-messaging with questions, as those can get lost in the shuffle as well, especially if it's the weekend and we are busy working a wedding! Email is definitely preferred as our main form of contact. Please, don't get offended if you text a question and we ask you to send it in an e-mail. It's only because we want to keep everything regarding your event organized and easy to reference.
How do I access my contract? Contracts, invoices, and questionnaires during the planning process are sent and stored through our secure client management software, called honeybook. If you need access to your honeybook portal or no longer have the link to your contract, please contact Amanda and she can send you the direct link to your individual portal.
Liability Insurance All clients are required to purchase private event insurance and send a copy to us at least 30 days prior to the event. We require a 1 million dollar policy. If you are having alcohol at the event, you must also include "host liquor liability". That is because you are the host of the event, and you are providing the alcohol. The sites we recommend for purchasing these policies are www.wedsafe.com and www.theeventhelper.com
Ceremony Time Your ceremony time is not dictated by the venue. You can choose to have your ceremony any time you wish during your 12 hour rental time. We recommend discussing timing with your photographer and researching when sunset would be if getting photos after the ceremony is in your photography plan. In the warmer summer months, we highly encourage starting your ceremony at a later time, such as 530 or 6pm as that is when it starts to cool off and humidity drops a bit.
Day-of Rehearsals If your package includes a day-of coordinator, it also includes a same-day rehearsal. 99% of our clients choose to have their "rehearsal" run through the morning of the wedding. Our coordination team makes it very simple, and it only lasts about 10-15 minutes. It's basically a walk-through of showing your wedding party where to stand. If the couple wishes not to see each other the morning of the wedding, that's totally fine! You have the easiest job as far as "where to go" - so kick your feet up inside the cabin and the coordinator can go over the plan with your wedding party. If you are interested in hosting a full rehearsal dinner, please check your contract for our policies.
Alcohol Our alcohol policy can be found in your contract - however one question we get a lot is "How much do I buy?" - There is no set answer for this, as each event is unique and only you know your guests and their preferences. There are calculators online that can help you get an idea of how much to buy, or you can call one of our preferred alcohol delivery vendors and chat with their sales team. They will take your guest count and what you'd like to serve into account, you can purchase everything through them, and they'll deliver it to the venue! Another way to think of it, is by calculating hours/guests/drinks per hour. Here's an example: You have 100 guests, and 50 of those guests will be drinking. A standard wedding reception is about 4 hours long. If you want to have enough for everyone drinking to have 1 drink per hour, you'd need 50x4, so 200 drinks. Then, figure out what ratio of beer to wine you'd like to have. If you think it will be pretty split for your guests, for this example you'd need 100 beers and 100 servings of wine (20 bottles). Each event is unique to you and your guests, so be sure to discuss what you'd like to serve.
Cleanup Our venue staff take care of breaking down chairs, tables, linens, taking out trash, and cleaning. You are responsible for taking any decor with you that was brought onto the property for your event before the end of your rental time. You are also responsible for collecting all personal items from the cabin before the end of the rental time, and making sure all trash gets put into trash cans/trash bags. If you have large items such as arches/arbors/backdrops, be sure to assign someone in your group prior to the wedding day to be "in charge" of disassembling/packing/removal of those items.
Photo Shoots (engagement shoots, family photos, etc.) If you are already booked to have your wedding at The Pick Inn or have had your wedding with us already, you can come on site for photo shoots, free of charge. Just schedule a time with us through our website or give us a call! We cannot accommodate visits or shoots without an appointment.
Item Delivery/Pickup Any rentals, furniture, installations, etc. Must be delivered and retrieved on the day of the event within your 12 hour rental period, unless previously approved by the venue manager. Please note this policy with any vendors you are booking independently. Some items like drapery installation may be approved for setup the day prior if the venue is not already booked for an event.
For any other questions or clarifications, please email us through your honeybook portal or directly at [email protected]
